Customer Reviews
- DFRichmond, VACustomer since Jun 2023
“Very responsive and super helpful with a five car five driver family”
- KCRichmond, VACustomer since Oct 1996
“Very knowledgeable staff and we always get prompt attention as well as resolution for any issue or question that we have. Further, our account manager always leaves the impression that she has our best interest in mind.”
- PDMidlothian, VACustomer since Apr 1998
“Quick to respond to any inquiries.Practical suggestions on how to reduce premium amounts. Very patient and always take the time to fully explain any policy changes. Always cordial bslwsys professional. Can’t imagine ever changing insurance agencies. ”
- GGGlen Allen, VACustomer since Aug 2020
“Quick response time to inquiries/questions.”
- SBSteve B., Powhatan, VACustomer since Jul 2017
“You always answer my questions and don’t have to chase you all down. And give good advice. Sent a friend of mine to you all a little while ago ”
- LEChester, VACustomer since Feb 2019
“Appreciate having a responsive agent that communicates in a timely and professional manner.”
- CRCarol R., Richmond, VACustomer since Dec 2012
“
ALWAYS ANSWER QUESTIONS QUICKLY.” - RGRobert G., Midlothian, VACustomer since Oct 2022
“Found good coverage at a much better rate than what we had. East to contact for getting questions answered. ”
- DYDominick Y., North Chesterfield, VACustomer since Jan 2017
“Provide information with great attitude and goes above and beyond with helping with claims, setting up new policies, and answering general questions”
- RBMidlothian, VACustomer since Jan 2019
“Friendly, Efficient, Knowledgeable, Available, and More”
- PBPatricia B., Mechanicsville, VACustomer since Apr 2020
“Any time I have needed to contact this agency the customer service has always been outstanding. To me personally customer service is a make or break for a company. ”
- SZSamuel Z., Mechanicsville, VACustomer since May 2012
“Your agents are always available and very knowledgeable which results in quick conversations to any concerns that you have.”
- GHChesterfield, VACustomer since Sep 1999
“Sumser is there when you need someone to answer the phone and provide prompt and professional service .”
- CTFancy Gap, VACustomer since Nov 2015
“It is very nice to be able to talk to a real person and not have to punch a bunch of numbers to select from some stupid “menu” when calling your agency.”
- JRSandston, VACustomer since May 2000
“My insurance agents (Jessie and now Brandon), that I have worked with over the past 13 plus years have been amazing. They have helped me every step of the way through all our life changes. I could not be more grateful to have such a great team making sure we are covered! ”
