Customer Reviews
- TBTodd B., Midlothian, Virginia
“Sandy with Sumser Ins. has been very helpful when my customers requests information on my policy before I start work the she handles the request right away every time.”
Scott V., Midlothian, Virginia“It was time to review my homeowners insurance policy and so I called my agent Brandon McFarling. He was careful and comfortable about sharing information and advice that began to show me opportunities to save money. By the time we were done I had added my auto and motorcycle insurance coverage to my Erie policy as well as adding an Umbrella coverage plan and saved over $1000!!
Brandon was wonderful in helping me make my own decisions, he were even able to give me better auto policy coverage. It is rare that I experience this kind of customer service and attention. Thank you Brandon and Sumser Insurance!!!!”
Dick S., Midlothian, Virginia- RNRaymond N., Midlothian, Virginia
“Never a problem getting answers about insurance concerns I might have. I always receive a prompt response.”
- LBLaura B., Midlothian, Virginia
“Sumser Insurance Professionals are an amazing company. I have been dealing with them for many years for my diverse insurance needs. They were able to get me an insurance policy with a very reputable agency for my auto and homeowner policies at a very fair price. When I had a devastating house fire in 2021, they were quick and informative with their assistance. My agent, Diana Metzger, always returns my phone calls in a timely manner and is very helpful In answering my questions and guiding me in the right direction. She is always professional and polite in her business dealings, yet personable and down to earth In manner. I would highly recommend Sumser Insurance Professionals for your insurance needs. L. Bonuccelli
August 2, 2022” - JBJohn B., Midlothian, Virginia
- MMMeredith M., Midlothian, Virginia
“I’m a current customer and just made my first claim with Sumser/Erie. I was shocked at how easy and wonderful the entire process was! My sunroof on my 2020 XC90 cracked due to rocks flying up and causing damage. I spoke with my agent, Brandon McFarling, and he gave me quick and easy advice on what to do! So simple. I then called the 800 number and the woman on the phone was just as helpful and the whole process took MINUTES. I just received a reimbursement check in the mail today for the cost of replacing my sunroof. This whole process took less than a week! I could not be happier with Brandon or Sumser!
I originally switched insurance companies, to support my good friend Brandon, who I knew was a great person and would therefore be a great agent. I am so happy with my decision because of the high level of customer service I have received. Highly recommend!”
Oculus C., Midlothian, Virginia“Quick responses to all of my insurance needs!”
- BGBob G., Midlothian, Virginia
“Outstanding! Moved here from another state and found this agency and agent to be very knowledgeable. Our agent’s expertise and advice led us to better coverage at a more competitive rate. HIGHLY recommend.”
- GGGretchen G., Midlothian, Virginia
“You have great rates and I love the fact Brandon McFarling knows who I am when I call.”
Michael T., Midlothian, Virginia“Brandon was amazing and excellent in EVERY way!!”
- BWBert W., Midlothian, Virginia
“Excellent customer service and they get the job done! My previous agent from another company I had for years would not return my calls. EVER! With Kim at Sumser it is like I am her only customer. VERY pleasant. Keep up the great work!”
Molly N., Midlothian, Virginia“Great customer service and very helpful in finding good rates. They are very prompt in returning calls as well.”
- BRbernadette R., Midlothian, Virginia
- ECEd C., Midlothian, Virginia
“Everyone here is very knowledgeable, very helpful, and courteous. I have been very pleased. They proactively suggest ways to save me money, and periodically make suggestions on coverage changes as our life situation changes. I highly recommend them.”
