Customer Reviews
- GZMidlothian, VACustomer since Jul 1990
“I have had my car and home insurance Erie Insurance through Sumser Insurance for over 20 years. The rates have always been competitive and they are always there when I need them. It does not get any better than that.”
- GGNorth Chesterfield, VACustomer since Dec 2021
“You have great rates and I love the fact Brandon McFarling knows who I am when I call.”
- DMPowhatan, VACustomer since Apr 1998
“Hello, Diana is absolutely terrific (and really cares about me personally)! Can not thank her enough for looking out for me and my home insurance needs overall. She is always looking to ensure that I not only have the right coverage but the correct amount of coverage. She ensures also that pricing is taking into consideration any and all discounts that could be applied. Thank you again Diana for all you do!!”
- AGAnonymous, Norfolk, VACustomer since Nov 2016
“Sumser insurance group have always exceeded my expectations at meeting my needs, getting best rates, and not just answering my questions but taking the time to explain the answers so that I understand. I highly recommend them for all your insurance needs! ”
- SMGlen Allen, VACustomer since Dec 1988
“Excellent customer service. ”
- MRAnonymous, Glen Allen, VACustomer since Sep 2020
“You guys just make our lives so much easier! We trust that you have our best interest in mind and it just gives us such a peace of mind to know that! ”
- EMMidlothian, VACustomer since Sep 2001
“I have been a client of Sumser Insurance for more than 25 years– I recently got married and it just so happened that my new husband had “Erie Ins” as well but since I had such a long and great relationship with Sumer Ins, we combined our insurance and went with Sumser Insurance. If that is not the best testimony of being taken care of I don’t know what is!! ”
- ASAnonymous, Midlothian, VACustomer since Sep 2001
“Always available and helpful to offer counsel/recommendations. We use Sumser for homes, autos, life etc.—-they cover us 100% and never fail to respond timely when we need to file a claim, ask for advice and more. Sumser treats us like valued family members.”
- RDRichmond, VACustomer since Feb 1999
“You Provide Customer Service by:
Answering the phone
Replying to emails in a timely matter
Everyone is willing to help with any questions or concernsToo many companies today do not do the above, especially large nationwide businesses.
Small, family run businesses “Make America Great”
I wonder who said that?”
- PMGlen Allen, VACustomer since Jun 1985
“I called with a question. My assigned “agent” introduced herself and was extremely helpful and did not make me feel that she was in a rush. The fact that I was able to talk to her was a big help. Before your company took over my account I was in the process of finding another agent in the area because the previous company had a receptionist that failed to pass on my call. I tried 3 times then gave up.”
- BTAnonymous, Manakin Sabot, VACustomer since Apr 2022
“Sumser was referred to me by a local business man who I very much respect. When I talked to Kim she was extremely responsive to my needs of switching from a company that was excellent in customer NO SERVICE. I would recommend them highly.
Bert Waite” - JHAnonymous, Manakin Sabot, VACustomer since Jan 2020
“Never a problem reaching you and always a timely and cogent response to our questions.”
- MMAnonymous, Powhatan, VACustomer since Jun 2013
“Two words – Jenna Dempsey – She provides the best customer service of any insurance company we have partnered with I’and m 61 so we have had insurance with dozens of different companies. Her support and responses are always timely and accurate. No matter how many times we ask for help, quotes or guidance, she always delivers and puts her customers first. We did move some of our business to another company due to lower premiums – but we will continue to partner with Jenna with the policies she still represents. Most importantly, we will also continue to get quotes during renewals in hopes of moving our business back to Sumser for as long as Jenna represents the company. We recommend her to everyone we know – she is the best!”
- RHChesterfield, VACustomer since Oct 2010
“We have gone through a few agents at Sumser over the years but our current Sumser agent Jenna has been very responsive to our questions and helped us figure out insurance situations. She is prompt and answers our out of the ordinary (for us) issues and concerns.
This is what we were looking for in an Insurance Agency!
Thanks.” - TBTodd B., Midlothian, VA
“Sandy with Sumser Ins. has been very helpful when my customers request information on my policy before I start to work she handles the request right away every time.”
