Customer Reviews
- PMGlen Allen, VACustomer since Jun 1985
“I called with a question. My assigned “agent” introduced herself and was extremely helpful and did not make me feel that she was in a rush. The fact that I was able to talk to her was a big help. Before your company took over my account I was in the process of finding another agent in the area because the previous company had a receptionist that failed to pass on my call. I tried 3 times then gave up.”
- BTBert &., Manakin Sabot, VACustomer since Apr 2022
“Sumser was referred to me by a local business man who I very much respect. When I talked to Kim she was extremely responsive to my needs of switching from a company that was excellent in customer NO SERVICE. I would recommend them highly.
Bert Waite” - JHJohn H., Manakin Sabot, VACustomer since Jan 2020
“Never a problem reaching you and always a timely and cogent response to our questions.”
- MMMona M., Powhatan, VACustomer since Jun 2013
“Two words – Jenna Dempsey – She provides the best customer service of any insurance company we have partnered with I’and m 61 so we have had insurance with dozens of different companies. Her support and responses are always timely and accurate. No matter how many times we ask for help, quotes or guidance, she always delivers and puts her customers first. We did move some of our business to another company due to lower premiums – but we will continue to partner with Jenna with the policies she still represents. Most importantly, we will also continue to get quotes during renewals in hopes of moving our business back to Sumser for as long as Jenna represents the company. We recommend her to everyone we know – she is the best!”
- RHChesterfield, VACustomer since Oct 2010
“We have gone through a few agents at Sumser over the years but our current Sumser agent Jenna has been very responsive to our questions and helped us figure out insurance situations. She is prompt and answers our out of the ordinary (for us) issues and concerns.
This is what we were looking for in an Insurance Agency!
Thanks.” - TBTodd B., Midlothian, VA
“Sandy with Sumser Ins. has been very helpful when my customers request information on my policy before I start to work she handles the request right away every time.”
- PKGreensboro, GACustomer since May 2022
“Service from Todd and Jenna is absolutely the best. Todd recognized my unique needs and was on top of everything.
Paul K.” - TPThomasina P., Richmond, VACustomer since May 2022
“I am so super happy with the service and attention that I have been given by Sumser Insurance. Kim is a JEWEL and it has been my pleasure working with her. She has been very attentive to all my needs and request. Basically held my hand through the entire process. ”
- KSKaren S., Amelia Court House, VACustomer since May 2022
“Working with Brandon McFarling proved to be a rewarding experience. Not only was I made aware that I didn’t have enough homeowner’s insurance to cover the cost of rebuilding my house in the event of something happening, but that other aspects of my insurance were insufficient, also. The process of securing insurance with Sumser was easy, as everything was explained in terms I could understand. Many thanks to brandon for making this process seamless.”
- RSFredericksburg, VACustomer since Aug 2014
“Always, pleasant, professional and answers any/and all concerns or questions. Zero wait times on all inquiries.
” - WBWaddy B., North Chesterfield, VACustomer since Aug 2008
“Our agent, Dianna is always willing to help. We feel like she is family!”
- JFJoseph F., Midlothian, VACustomer since Jul 2007
“Sumser/Erie keeps us informed with interesting and timely emails and newsletter with a broad spectrum of tips and facts related to home and auto insurance.”
- SRRichmond, VACustomer since Aug 2012
“When I call, Jamie is always so pleasant. She put me in Brandon voicemail and he called back!! He checked everything on my policy and had good news concerning my rates for this year. Have dealt with Sumser for years and always get great service!!”
- MWAmelia Court House, VACustomer since May 2010
“I have been dealing with Todd and Sumser Insurance for approximately 15 years now and never received anything less than A-1 service!!!”
- JBMidlothian, VACustomer since Mar 2011
“prompt service.”
