Customer Reviews
- RHChesterfield, VACustomer since Mar 2009
“We have been with Sumser for 15 years and have always found them to be professional and responsive. We don’t have many claim events but when we have they have been handled efficiently.”
- EWRichmond, VACustomer since Mar 2010
“I really do appreciate the excellent service I have always had from Jenna! All of her expertise is so dependable & she is always friendly. I am always thankful for her patience & willingness to share information & to take time to explain details.
Thank You so much for asking!” - MOAnonymous, Midlothian, VACustomer since Nov 1988
“Responsiveness – Jenna is outstanding!”
- MAChester, VACustomer since Aug 2021
“My direct dealings with Mr. Brandon McFarling, Mrs. Kimberly Feight & the rest of the squad at Sumser has consistently been a first class experience. They are pro-active, ver responsive & informative. Making the switch to Sumser was a win for my family & I”
- ZPAnonymous, Henrico, VACustomer since Nov 2022
“Todd and Kimberly have been fantastic and have saved me HUNDREDS EACH MONTH since I signed up for GL, AUTO, & WC insurance policies through Sumser Insurance! I own a professional air duct cleaning business, and our clients require COI’s before allowing us to start our projects – Todd and Kimberly’s quick responsiveness has been a TREMENDOUS service!
I was previously with VA Farm Bureau, and it was a NIGHTMARE for my commercial/industrial clients and me trying to explain the “BOP” insurance coverage to them. Not only a headache, but I was also frustrated by their lack of open and responsive communication when my commercial clients requested COI’s before starting a job.
Thank you Todd and Kimberly for your best-in-class leading quality of service, as well as the best prices out of the insurance providers I contacted when making my change. ”
- MBAnonymous, Manakin Sabot, VACustomer since Mar 2020
“Service was excellent. Coverage options were clearly explained and paperwork follow-up was timely and seamless. Overall, a very easy and painless experience!”
- DRNorth Chesterfield, VACustomer since Jul 2016
“brandon was great . Also fell in love with the dog . best rates and 3 yr lock in .”
- GEVirginia Beach, VACustomer since Sep 2017
“Best seen, Best observed. Noted for Personal and receptive feedback. Quick response to questions being asked providing honest and accurate information on individual policies. ”
- FCAnonymous, Midlothian, VACustomer since Oct 1982
“My rep is always available or accessible. Her recommendations are on the mark and caring. I have developed a comfort level
and value her assessments.” - SPGlen Allen, VACustomer since Aug 2019
“Everything!!”
- SFAnonymous, Midlothian, VACustomer since Apr 2022
“You did not dismiss my insurance needs and concerned because they were a little more complicated than the average person. I know that you did a lot of leg work to get me the coverage and at a good price. I was explained everything and offered other insurance but never pressured. Thanks for being the best. It reminds me of the relationship that my parents had with their professional insurance agent. Thanks”
- WCAnonymous, North Chesterfield, VACustomer since Feb 2013
“Dianne takes great care of me and the referrals I send her. ”
- RMAnonymous, Chesapeake, VACustomer since Mar 2006
“Sumser Insurance has ALWAYS been prompt and efficient in any matter that we have had. What a great staff to work with.”
- RBNorth Chesterfield, VACustomer since Jun 2005
“I’m happy with the service I receive from your staff. Everything’s working well and I would recommend ya’ll to others.”
- RAMidlothian, VACustomer since Aug 1984
“Our experience with Sumser Ins. has always been with Dianna. She is TERRIFIC! Because of her and the excellent coverage thru Erie Ins. we do highly recommend your firm.”
