Customer Reviews
- NDNicholas D., Chesterfield, VACustomer since Feb 2020
“Dianna M (sorry dianna I don’t remember your last name) is amazing. Always helpful. Never minds me bugging here when I need to change something, covers all the material with me. Give her a raise.”
- JSJohn S., Glen Allen, VACustomer since Apr 1984
“excellent communication”
- PHHenrico, VACustomer since Sep 2022
“I had just bought a house and close friends recommended I contact Sumser Insurance Professionals. I received a quick response and the attention I needed to obtain home, auto and umbrella policies, all before closing on the house. Communication and a process that was seamless and without issues. The best experience ever in the midst of all of the details that I needed to be handling. Thank you, very much!”
- BWBruce W., Mechanicsville, VACustomer since Oct 2005
“The current staff is awesome. Always friendly and eager to help. ”
- BTBert &., Manakin Sabot, VACustomer since Apr 2022
“I totally enjoy our agent Kim actually answering the phone and helping me. They have been a truly amazing to work with.”
- MMMax M., Midlothian, VACustomer since Sep 1994
“Todd Sumser is a neighbor and long time friend. I have been a client for over 20 years. Todd takes pride in his firm’s services which result in outstanding one good experience after another.
Jenna Dempsey goes well beyond being helpful. She knows or provides the solution before I even ask the question. She is very knowledgeable and proactive.” - RHChesterfield, VACustomer since Mar 2009
“We have been with Sumser for 15 years and have always found them to be professional and responsive. We don’t have many claim events but when we have they have been handled efficiently.”
- EWRichmond, VACustomer since Mar 2010
“I really do appreciate the excellent service I have always had from Jenna! All of her expertise is so dependable & she is always friendly. I am always thankful for her patience & willingness to share information & to take time to explain details.
Thank You so much for asking!” - MOMike O., Midlothian, VACustomer since Nov 1988
“Responsiveness – Jenna is outstanding!”
- MAChester, VACustomer since Aug 2021
“My direct dealings with Mr. Brandon McFarling, Mrs. Kimberly Feight & the rest of the squad at Sumser has consistently been a first class experience. They are pro-active, ver responsive & informative. Making the switch to Sumser was a win for my family & I”
- ZPZach P., Henrico, VACustomer since Nov 2022
“Todd and Kimberly have been fantastic and have saved me HUNDREDS EACH MONTH since I signed up for GL, AUTO, & WC insurance policies through Sumser Insurance! I own a professional air duct cleaning business, and our clients require COI’s before allowing us to start our projects – Todd and Kimberly’s quick responsiveness has been a TREMENDOUS service!
I was previously with VA Farm Bureau, and it was a NIGHTMARE for my commercial/industrial clients and me trying to explain the “BOP” insurance coverage to them. Not only a headache, but I was also frustrated by their lack of open and responsive communication when my commercial clients requested COI’s before starting a job.
Thank you Todd and Kimberly for your best-in-class leading quality of service, as well as the best prices out of the insurance providers I contacted when making my change. ”
- MBMichael B., Manakin Sabot, VACustomer since Mar 2020
“Service was excellent. Coverage options were clearly explained and paperwork follow-up was timely and seamless. Overall, a very easy and painless experience!”
- DRNorth Chesterfield, VACustomer since Jul 2016
“brandon was great . Also fell in love with the dog . best rates and 3 yr lock in .”
- GEVirginia Beach, VACustomer since Sep 2017
“Best seen, Best observed. Noted for Personal and receptive feedback. Quick response to questions being asked providing honest and accurate information on individual policies. ”
- FCFrank C., Midlothian, VACustomer since Oct 1982
“My rep is always available or accessible. Her recommendations are on the mark and caring. I have developed a comfort level
and value her assessments.”
