Customer Reviews
- MRQuinton, VACustomer since Nov 1996
“Homeowners and auto adjustors both are timely, responsive and fair”
- RPAnonymous, Glen Allen, VACustomer since Apr 2005
“easy to work with and service is great!”
- GGNorth Chesterfield, VACustomer since Dec 2021
“I love that Brandon McFarling knows who I am when I call. It tells me I’m a person not just a number. He is also always very responsive to my calls. He is patient with all my questions and provides all the information and answers I need.”
- CFMidlothian, VACustomer since Apr 2023
“Person who answered phone was polite and professional. Agent was knowledgeable and patient and worked with me on various options. Communication was great”
- RBAnonymous, Virginia Beach, VACustomer since Aug 2022
“Quick and easy to talk to. Was able to get coverage immediately. They answer the phone!”
- MWAnonymous, Richmond, VACustomer since Jan 1997
“For over 25 years I have dealt with the professional employees of Sumser Insurance (been a customer since it was James River Insurance). I have always felt like a valued customer: (1) they return calls (2) they effectively explain terms/conditions in regard to policies, and (3) they make recommendations in regard customer’s insurance needs.
I would highly recommend Sumser Insurance Professionals. ”
- JCAnonymous, North Chesterfield, VACustomer since Nov 2013
“I rarely talk to the office but when I do they have been very helpful.”
- TPAnonymous, Danville, VACustomer since Aug 2007
“You guys are responsive and thorough! Love dealing either Kim!”
- SFAnonymous, Midlothian, VACustomer since Sep 2022
“Excellence and can be described with two words, Diana Messler”
- NDAnonymous, Chesterfield, VACustomer since Feb 2020
“Dianna M (sorry dianna I don’t remember your last name) is amazing. Always helpful. Never minds me bugging here when I need to change something, covers all the material with me. Give her a raise.”
- JSAnonymous, Glen Allen, VACustomer since Apr 1984
“excellent communication”
- PHHenrico, VACustomer since Sep 2022
“I had just bought a house and close friends recommended I contact Sumser Insurance Professionals. I received a quick response and the attention I needed to obtain home, auto and umbrella policies, all before closing on the house. Communication and a process that was seamless and without issues. The best experience ever in the midst of all of the details that I needed to be handling. Thank you, very much!”
- BWAnonymous, Mechanicsville, VACustomer since Oct 2005
“The current staff is awesome. Always friendly and eager to help. ”
- BTAnonymous, Manakin Sabot, VACustomer since Apr 2022
“I totally enjoy our agent Kim actually answering the phone and helping me. They have been a truly amazing to work with.”
- MMAnonymous, Midlothian, VACustomer since Sep 1994
“Todd Sumser is a neighbor and long time friend. I have been a client for over 20 years. Todd takes pride in his firm’s services which result in outstanding one good experience after another.
Jenna Dempsey goes well beyond being helpful. She knows or provides the solution before I even ask the question. She is very knowledgeable and proactive.”
