Customer Reviews
- RTI've been with Sumser Insurance Professionals, formerly James River Insurance...Reginald T., Midlothian, Virginia
“I’ve been with Sumser Insurance Professionals, formerly James River Insurance for over 10 years. They have been nothing but professional and courteous to me and my family. Both of my daughters have insurance policy with Sumser because of the great service provided. My eldest daughter works for the other James River Insurance company in the West End and they cover Uber claims, not this office.”
- SPGreat folks and great company. Very responsive and pleasant to deal with.Shane P., Midlothian, Virginia
- DSJust overall greatMidlothian, VACustomer since Aug 2017
“Just overall great experience”
- GSVery helpful, professional, courteous, responsive, and good to customers.Gary S., Nokesville, VACustomer since Apr 2007
- MTErie has my back and so does Sumser Insurance Professionals.Michael T., Richmond, VACustomer since May 2014
“Jessie provided quick and detailed answers/explanations concerning a rental car and sent me the proof of insurance form.
Top quality service. She cared that I understood what my coverage provided and that I didn’t need to acquire additional insurance from the rental company.
Erie has my back and so does Sumser Insurance Professionals. Thanks.” - ARSandy is great to work with!Crozier, VACustomer since Sep 2012
“Love the fast response when we need COI’s. Sandy is great to work with! ”
- KMYour team is always awesome.Kimberley M., Amelia Court House, VACustomer since Aug 2009
“Your team is always awesome. I have had my business for so long here I could not tell you how long! ”
Todd met us at our home when it was convenient for us to review our coverage...Anonymous, Virginia“Todd met us at our home when it was convenient for us to review our coverage, we found that to be a great perk since we both work! He provided us options, was able to save us some money and made it very easy to convert our existing out of state policies. We found Todd’s expert knowledge of insurance and ability to educate us on the benefits of his policies to be the convincing factors for switching all of our coverage to James River Insurance. They definitely provide a professional and personal touch to their service! I would definitely recommend contacting him for a quote!”
5 stars!Anonymous, Virginia
Exceptional service, great people, prompt and reliable all the time!Anonymous, Richmond, Virginia“Been with them for four years. Exceptional service, great people, prompt and reliable all the time!”
- MCPowhatan, VACustomer since Jun 2022
“I bought a new car recently, and with one call the representative had everything taken care of within minutes. Very efficient and very courteous.”
- EBChesterfield, VACustomer since Dec 2023
“Ike is awesome!”
- DZAnonymous, Spotsylvania, VACustomer since Feb 1993
“Everyone at Sumser has always been amazing. Todd provides great service and he leads by a great example. I have been a customer for years and do not see that changing. Thank you Todd and staff!!”
- MNMidlothian, VACustomer since Nov 2024
“I have always heard good things about Sumser and our experience proved this to be true. We had a great experience working with Ike to bundle our coverage from another provider. Overall, saved us money and more coverage. Win win all around.”
- RDAnonymous, North Chesterfield, VACustomer since Jun 2006
“Ann is fantastic whenever I have questions… ”
